1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, it will be shipped immediately.

2. Shipping Time

Estimated delivery time:

• Standard Shipping: 7–15 business days
• Remote areas may take longer depending on location

Please note that delivery times are estimates and may vary due to:

• Customs clearance
• Weather conditions
• Carrier delays

3. Shipping Fees

Shipping costs are calculated at checkout.

We may offer:

• Free shipping promotions
• Discounted shipping on selected orders

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

Please allow 3–5 days for tracking information to update.

5. Multiple Shipments

To ensure faster delivery, your order may be shipped in separate packages from different warehouses.

6. Delays

While we strive to deliver on time, delays may occur due to factors beyond our control.

During peak seasons (e.g. holidays), shipping times may be extended.

7. Lost or Missing Packages

If your package is confirmed lost in transit:
👉 We will offer a replacement or refund

If tracking shows “delivered”:
👉 We are not responsible for lost or stolen packages

8. Incorrect Address

Please ensure your shipping address is correct.

• We are not responsible for orders shipped to incorrect addresses provided by customers
• Orders cannot be changed after shipment

9. Customs, Duties & Taxes

International orders may be subject to customs fees, taxes, or import duties.

👉 These charges are the responsibility of the customer

10. Contact

If you have any questions, please contact us:

📧 support@homegardmart.com