How long does shipping take?
Orders are processed within 1–3 business days.
Delivery typically takes 7–15 business days depending on your location.

Do you provide tracking?
Yes. A tracking number will be sent to your email once your order is shipped.

Why did I receive multiple packages?
Some products may be shipped separately from different warehouses to ensure faster delivery.

Can I change or cancel my order?
You may request changes or cancellation within 12 hours after placing your order.
Once your order has been processed or shipped, changes are no longer possible.

What is your return policy?
We offer a 60-day return policy.
We recommend using the product for at least 14 days before requesting a return.

Do I need to pay for return shipping?
Yes, customers are responsible for return shipping costs.

What if my order is delayed?
Shipping delays may occur due to customs, weather, or logistics issues.

What if my package is lost?
If confirmed lost in transit → we will provide a replacement or refund.
If marked as “delivered” → compensation is not guaranteed.

Do I need to pay customs fees?
Yes. Import duties and taxes (if any) are the customer’s responsibility.