1. Overview
At HomeGardMart, we want you to be satisfied with your purchase.
If you are not completely happy, we offer a fair and transparent return and refund policy.
2. Return Eligibility
We encourage you to try the product for at least 14 days.
If you are still not satisfied, you may request a return within 60 days of receiving your order.
To be eligible:
- Items must be in good working condition
- All original parts and accessories must be included
- Proof of purchase is required
3. Non-Refundable Items
The following are non-refundable:
- Shipping fees
- Expedited processing fees
- Consumable or used items
4. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 7 days of delivery
- Provide clear photos or videos as evidence
We will arrange a replacement or refund at no additional cost.
5. Lost or Stolen Packages
If your package is lost in transit, we will assist in investigating with the carrier.
- If confirmed lost → replacement or refund will be issued
- If marked as “delivered” → refund or replacement is not guaranteed
6. Return Process
To request a return, please contact us at:
📧 support@homegardmart.com
Include:
- Order number
- Full name
- Item(s) to return
- Reason for return
Once approved, we will provide return instructions.
⚠️ Please do not return items without contacting us first.
7. Return Shipping
- Customers are responsible for return shipping costs
- We do not provide prepaid return labels
8. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be issued to your original payment method
Refund amount:
- Product price only
- Shipping fees are not refundable
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider
- Contact your bank
10. Customs & Duties
Customers are responsible for any customs fees, taxes, or import duties.
11. Policy Updates
We reserve the right to modify this policy at any time.
12. Contact
📧 support@homegardmart.com
